These Terms of Service (“Terms”) are a binding agreement between Opsentry LLC (“opSentry,” “we,” “us”), a Texas limited liability company, and the person or entity that creates an account or uses the Service (“Customer,” “you”). By clicking “I agree,” creating an account, or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you are authorized to bind it.
opSentry is a change-intelligence platform that connects to tools you already use (including, but not limited to, GitHub, Jira, HubSpot, Slack, and Postman) to identify engineering or product changes that may affect your partners or customers, generate alerts and AI-assisted analysis, and — where you enable it — run tests against endpoints you own or are authorized to test (“Partner Tests”; see the AUP). The Service includes the website, application, APIs, and related features (collectively, the “Service”), and the specific integrations and features actually available to you depend on your plan and configuration. Descriptions of integrations and features on our marketing pages are general descriptions only and are not a representation that any particular integration or feature is available.
2.1 You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for safeguarding credentials.
2.2 You must be at least 18 and able to form a binding contract. The Service is for business use; it is not directed to consumers or children.
2.3 If you connect a third-party tool (e.g., GitHub, HubSpot), you represent that you are authorized to connect it and to permit opSentry to access the data described in the Privacy Policy.
3.1 “Customer Data” means data you or your users submit to or connect with the Service, including partner/customer lists you upload and content ingested from your connected tools (e.g., changelog text, issues, support tickets and related conversation history).
3.2 As between the parties, you own Customer Data. You grant opSentry a worldwide, non-exclusive license to host, process, transmit, display, and analyze Customer Data solely to provide and improve the Service and as described in the Privacy Policy.
3.3 opSentry does not sell Customer Data and does not use Customer Data to train third-party or proprietary AI models.
3.4 Your responsibility for third-party personal data. Customer Data may include personal data about your own partners, customers, and their personnel (e.g., names and support-ticket contents). You represent and warrant that you have all rights, consents, and lawful bases necessary to provide that data to opSentry and to permit its processing (including transmission to sub-processors such as OpenAI) as described in these Terms and the Privacy Policy.
3.5 opSentry IP. As between the parties, opSentry and its licensors own all right, title, and interest in and to the Service, including all software, models, algorithms, and documentation, and all related intellectual property rights. Except for the limited right to use the Service under these Terms, no rights are granted to you by implication, estoppel, or otherwise. Aggregated or de-identified data derived from use of the Service that does not identify you or any individual is owned by opSentry and may be used to operate and improve the Service.
3.6 Feedback. If you provide suggestions, ideas, or other feedback about the Service, you grant opSentry a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without restriction or obligation to you.
3.7 Confidentiality. Each party (the “Receiving Party”) may receive non-public information of the other party (the “Disclosing Party”), including Customer Data, opSentry IP, product and security information, and non-public commercial terms (“Confidential Information”). The Receiving Party will use Confidential Information only to exercise its rights and perform its obligations under these Terms, will protect it using at least reasonable care, and will not disclose it except to its personnel, advisors, and sub-processors who have a need to know and are bound by confidentiality obligations no less protective than these. Confidential Information does not include information that is or becomes public through no fault of the Receiving Party, was rightfully known without obligation of confidentiality, or is independently developed. The Receiving Party may disclose Confidential Information if required by law, provided it gives reasonable prior notice where legally permitted. These obligations survive termination for so long as the information remains confidential.
4.1 Certain features transmit Customer Data — including changelog text and, where you connect a support tool, support-ticket subjects, descriptions, and recent conversation/comment history — to our AI sub-processor (currently OpenAI) to generate briefs, insights, and draft communications. See the Privacy Policy and the AI Processing Acknowledgment. Any Customer Data that our AI sub-processor receives shall be subject to the sub-processor’s privacy policy.
4.2 AI output is advisory only. AI-generated briefs, recommendations, and drafted messages may be inaccurate or incomplete. They are provided for informational purposes only, are not professional advice, and must be reviewed by a human before you act on them or send any AI-drafted communication. You are solely responsible for your decisions and communications.
4.3 You will not submit content to AI features that you lack the right to share, or that contains trade secrets, regulated data, personal data, or any other content that you are not authorized to disclose to a sub-processor.
4.4 Write-back to your connected tools. Where you enable it, opSentry writes an internal, non-customer-facing note (which may contain AI-generated content) back into your connected support tool (e.g., HubSpot; Zendesk when released). You are responsible for reviewing AI-generated content before it is written or relied upon, and you authorize opSentry to perform this write on your behalf.
5.1 Your use of the Service is subject to the Acceptable Use Policy (AUP), which is incorporated into these Terms by reference.
5.2 Partner Tests (server-side testing). If you use Partner Tests, you acknowledge that opSentry sends HTTP requests from opSentry’s own infrastructure to endpoints you designate, including automatically (“auto-run”) when configured. You represent and warrant, on each run, that you own or are expressly authorized to test each target endpoint, and that your testing does not violate any law (including, but not limited to, the Computer Fraud and Abuse Act, 18 U.S.C. § 1030; the Texas Penal Code § 33.02 (Breach of Computer Security); the Texas Harmful Access by Computer Act, Tex. Civ. Prac. & Rem. Code ch. 143; or any other applicable federal or state computer-crime statute), contract, or third-party right. opSentry’s safety controls (e.g., verified-domain allowlisting, SSRF protection, rate limits) are technical safeguards, not a grant of authorization, and do not verify that you are authorized. The AUP governs verified domains, the authorization attestation, and prohibited testing.
6.1 Paid plans and prices are described at opsentry.ai/pricing and in your order/checkout. Fees are billed through our payment processor (Stripe) on a subscription basis (monthly or annual) and, for seat-based plans, per seat.
6.2 Subscriptions renew automatically; you may cancel at any time and retain access through the end of the then-current paid period; fees already paid are non-refundable except as required by law. The same posture is reflected in the pricing FAQ.
6.3 Automatic renewal (please read). Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price, and your payment method will be charged on a recurring basis, until you cancel. You may cancel at any time before the renewal date through the customer portal or by contacting us; cancellation takes effect at the end of the current paid period. You authorize these recurring charges. We may change prices with at least 30 days’ notice, effective on your next renewal.
6.4 Taxes are your responsibility except for taxes on our net income.
7.1 These Terms apply while you use the Service. You may stop at any time; cancellation is handled through the customer portal or by contacting us.
7.2 We may suspend or terminate access, with or without notice, if you breach these Terms or the AUP, create risk or legal exposure, or fail to pay. For material safety or AUP violations (including misuse of Partner Tests), we may suspend immediately.
7.3 Upon termination, your right to use the Service ends. Sections 3, 4.2, 8, 9, 10, 11, 12, and any provision that by its nature should survive, survive termination.
8.1 You may delete certain data in-product. To close your account and delete associated Customer Data, contact support@opsentry.ai; we will begin deletion or de-identification of Customer Data within 30 days of a verified request, except (a) data we must retain by law, (b) routine backups, which are overwritten on a rolling basis within 30 days, and (c) limited append-only audit records relating to Partner Tests domain-authorization and configuration events, which we retain for legal-defensibility purposes as described in the Privacy Policy and AUP.
8.2 Data export. For 30 days after termination, you may request a copy of your Customer Data in the format then generally available in the Service (or, where no export function exists, we will provide it through a reasonable manual process). After that period, we may delete or de-identify Customer Data in accordance with Section 8.1 and the Privacy Policy.
9.1 By you. You will defend, indemnify, and hold harmless opSentry and its members, officers, and agents from and against any third-party claim, and related losses, damages, and reasonable attorneys’ fees, arising out of or relating to: (a) Customer Data and your rights to provide it; (b) your use of Partner Tests, including any testing of endpoints you did not own or were not authorized to test, and any auto-run you configured; (c) your violation of these Terms, the AUP, or applicable law; and (d) your communications, including any AI-drafted message you send.
9.2 The indemnifying party’s obligations are conditioned on the indemnified party providing prompt written notice of the claim (provided that failure to give prompt notice relieves the indemnifying party only to the extent it is materially prejudiced), granting the indemnifying party sole control of the defense and settlement (except that the indemnifying party will not settle any claim in a manner that imposes non-indemnified liability, admits fault, or imposes non-monetary obligations on the indemnified party without its prior written consent, not to be unreasonably withheld), and providing reasonable cooperation at the indemnified party’s expense.
9.3 By opSentry. opSentry will defend you against any third-party claim alleging that the Service, as provided by opSentry and used in accordance with these Terms, infringes that third party’s U.S. patent, copyright, or trademark, and will pay damages and reasonable attorneys’ fees finally awarded against you or agreed in settlement. opSentry has no obligation for claims arising from Customer Data, your configuration or instructions (including Partner Tests targets and auto-run), combination of the Service with products or data not provided by opSentry, or use of the Service in violation of these Terms or applicable law. If the Service becomes, or opSentry believes it may become, subject to an infringement claim, opSentry may, at its option and expense, procure the right for you to continue using the Service, modify the Service to be non-infringing, or terminate the affected Service and refund any prepaid, unused fees. This Section states opSentry’s entire liability, and your exclusive remedy, for any claim of intellectual-property infringement.
9.4 The notice, cooperation, and defense-control procedures in Section 9.2 apply to indemnification claims under this Section 9.
10.1 THE SERVICE, INCLUDING ALL AI OUTPUT AND PARTNER TESTS RESULTS, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. opSentry DOES NOT WARRANT THAT AI OUTPUT IS ACCURATE OR THAT ALERTS WILL IDENTIFY EVERY IMPACTFUL CHANGE.
10.2 Marketing statements. Descriptions of features and capabilities on our website, marketing pages, and sales materials are general descriptions provided for convenience, are not warranties or guarantees, and do not modify these Terms. We do not represent that the Service holds any specific security certification (such as SOC 2) unless expressly stated in a signed agreement. The only binding commitments are those in these Terms and any signed order.
11.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
11.2 EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID opSentry IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (b) US$100.
11.3 The limitations in Sections 11.1 and 11.2 do NOT apply to, and no cap limits, your indemnification obligations under Section 9 (including Partner-Tests-related claims under Section 9.1(b)) or your breach of the AUP. Your obligations under Section 9 survive termination.
11.4 The limitations in this Section do not apply to obligations that cannot be limited by law.
12.1 These Terms are governed by the laws of the State of Texas, without regard to its choice-of-law or conflict-of-laws rules.
12.2 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Dallas County, Texas, before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, (a) either party may bring an individual claim in small-claims court where it qualifies, and (b) either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or the security or integrity of the Service. Class-action waiver: each party agrees that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and each party waives any right to a jury trial.
We may update these Terms. For material changes, we will provide notice (e.g., email or in-product) at least fourteen (14) days before they take effect, and — where the change is material — may require you to re-accept. Continued use after the effective date constitutes acceptance.
14.1 Entire Agreement. These Terms, together with the AUP, Privacy Policy, DPA (where applicable), and any order, are the entire agreement and supersede prior agreements on their subject matter.
14.2 No waiver; severability. A failure to enforce is not a waiver, and if any provision is held unenforceable, the remainder stays in effect and the provision is modified to the minimum extent necessary.
14.3 Assignment. You may not assign these Terms without our prior written consent; we may assign in connection with a merger, acquisition, or sale of assets.
14.4 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
14.5 Notices. We may provide notices by email or in-product; notices to us go to support@opsentry.ai.
14.6 Relationship. The parties are independent contractors; these Terms create no partnership, agency, or third-party beneficiary rights.
14.7 Electronic communications and signatures. You consent to receive communications, agreements, and disclosures from us electronically, and you agree that your electronic acceptance has the same legal effect as a handwritten signature under the E-SIGN Act and the Uniform Electronic Transactions Act.
14.8 Export and sanctions compliance. You represent that you are not located in, and will not use the Service in or for the benefit of, any country or party subject to U.S. embargoes or sanctions, and that you will comply with applicable export-control and anti-corruption laws.
14.9 Publicity. opSentry may identify you as a customer and use your name and logo in customer lists and marketing materials, consistent with any brand guidelines you provide. You may revoke this permission at any time by written notice to support@opsentry.ai.
Questions about these Terms? Contact us at:
Opsentry LLC
5473 Blair Rd, Ste 100, #590615, Dallas, TX 75231
Email: support@opsentry.ai